Frequently Asked Questions


Identity verification is the process by which a person verifies that he/she is who he/she claims to be in a certain procedure, action, or operation; by means of the presentation of some legal identity document by that person that certifies said identity.

The identity verification process can be carried out in different ways, depending on the channel and the place where the verification is performed. In the traditional face-to-face, an individual impersonates a company, institution, or organization and hands over his or her identity document (ID card, passport, or equivalent) at the same time that another person can verify that the photograph corresponds to the person handing over the document. But Identity Verification also becomes essential when we talk about the online environment, where identity fraud is a very common phenomenon and there is no person present to verify it.

Facial biometric authentication is the process of verifying the identity of a subject using the unique characteristics of their face to gain access to an online service, application, or device.

Currently, biometric authentication is becoming the security measure of reference for users, in addition to providing a novel and intuitive experience for them, with a high-reliability rate compared to conventional passwords.

Tecalis Identity is a solution for verifying a user's digital identity easily and securely. Tecalis Identity automatically verifies a person's identity in a few seconds thanks to its state-of-the-art facial recognition system and identity documents (ID cards, passports, etc.), thus ensuring that a person is who he/she claims to be in any digital action.

Identity verification using Tecalis Identity enables companies to acquire more customers, reduce churn, mitigate fraud, maintain compliance and gain consumer trust. Fraudsters often easily exploit inadequate identity verification services and erode consumer confidence. That's why enterprises need multi-layered identity and risk-based authentication solutions that can differentiate between a customer and a bad actor, from account origination to ongoing maintenance, and all transactions in between.

Tecalis Identity offers a biometric recognition process that stands out for its amazing speed and incredible simplicity, maximizing the user experience in the user identity recognition process and obtaining truly outstanding verification speeds.

Thanks to the most advanced technology in biometric recognition, the facial image extraction process is robust and highly reliable, achieving high success rates on the first attempt, regardless of the light conditions during the process.

Tecalis Identity is developed with the latest technology in information encryption, ensuring that the data downloaded and recorded are secure at all times, complying with the strictest standards in data protection and security.

Tecalis Identity processes and recognizes all current passports, in addition to recognizing more than 190 identity documents from all over the world. All data circulating through our facial recognition technology is encrypted and encoded, complying with the most rigorous security standards worldwide.

Tecalis identity stands out for its amazing speed and incredible simplicity, maximizing the user experience in the biometric process and user identity recognition, and achieving really high verification speeds, around 45 seconds on average per verification.

Thanks to the most advanced biometric recognition technology, the facial image extraction process is robust and highly reliable, with a 95% success rate on the first attempt, regardless of the light conditions during the process.

Tecalis Identity has a complete control panel where you can manage different parameters when configuring the user verification system, thus adapting to the needs and characteristics of each organization.

Tecalis Identity is fully designed to be integrated into the technology strategy of any company, thanks to its SaaS system. Our technology resides in a remote cloud network that can be accessed through a web or API and can be accessed from any device and location. In addition, our system can be integrated into any software or system, adapting perfectly to the technological needs of any organization. It is a technology that has incredible scalability, allowing, depending on the service needs, to handle an increasing load of data, transactions, and work to continue to meet the needs of a company as it grows.

Yes, Tecalis Identity has two types of closed packages. In addition, our solution has customized plans that fit the specific needs of large companies.

You can unsubscribe whenever you want from "My account" or by contacting us. The contracted plan will be canceled in the next monthly billing cycle.

An operation is a process where the system detects that a user initiates a verification process, regardless of whether this is carried out satisfactorily by the user.

Verification is an operation that has been carried out correctly by the user.

No. Our technology resides in a remote cloud network that can be accessed through a web or an API, through which it can be integrated into any business process where user identity verification is required.

Our technology resides in a remote cloud network that is accessed through a web or an API, so any device and operating system are compatible with our technology if it has internet access and a browser installed.

Tecalis Identity has a technology with incredible scalability, allowing, depending on the service needs, to handle an increasing load of data, transactions, and work to continue to meet the needs of a company as it grows.

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